To sell paid tickets, you first need to connect a Mollie account to Momice. Once connected, payments are processed through your own Mollie account, and ticket revenue is paid directly to you.
Before you start
Make sure you have:
a verified Mollie account.
Don't have a Mollie account yet? Read Create a Mollie account first.
Are you currently using Adyen?
Are you currently using Adyen for paid tickets? Keep in mind that each Momice account can have only one active payment provider.
You can move from Adyen to Mollie at any time, even if you currently have an active paid event. You do not need to wait until the event or ticket sales have ended.
Once you connect Mollie, Mollie becomes the active payment provider for your entire Momice account. From that point on, all new ticket payments will be processed through Mollie. This also applies to events where ticket sales originally started through Adyen.
Payments made through Adyen before the move will remain with Adyen. This also applies to refunds for tickets that were previously paid for through Adyen.
Please note: Once you move from Adyen to Mollie, you cannot switch back to Adyen.
What happens after moving to Mollie?
You cannot choose a different payment provider for each event. The setting applies to your entire Momice account.
Active paid events that were using Adyen will use Mollie for all new payments after the move.
Existing payments made through Adyen will continue to be handled through Adyen.
Refunds for tickets previously paid for through Adyen will also be processed through Adyen.
All new ticket payments made after connecting Mollie will automatically be processed through Mollie.
Moving to Mollie cannot be reversed.
Tip: Keep in mind that after moving to Mollie, a single event may contain payments processed through both Adyen and Mollie. Payments made before the move remain with Adyen, while new payments are processed through Mollie.
Connect your Mollie account
Follow these steps to connect your Mollie account.
Please note: the "Settings" tab is only visible to a user account with admin rights.
Go to "Settings".
Click on "Payment provider".
Click "Connect payment provider".
Agree with the General Terms and Conditions for connecting a Payment Service Provider and enabling paid ticketing through Momice.
Click on "Choose provider".
Select Mollie and click on "Connect".
You will be redirected to Mollie's secure login page. Make sure you have your account credentials ready.
If the connection is successful, the status will show as: Connected.
Tip: You only need to connect your Mollie account once. After that, you can use paid ticketing for all your events.
Connection status
After connecting your account, you may see one of the following statuses.
Connected
Your Mollie account is successfully connected. You can start selling paid tickets.
Degraded
Your connection is experiencing issues. Some payment features may not work correctly. Please reconnect your Mollie account to restore full functionality.
Invalid
The connection is no longer valid. Payment processing has been disabled. Please reconnect your Mollie account to continue accepting payments.
Frequently asked questions
Do I need to connect my Mollie account for every event?
No. Each Momice account can have only one active payment provider. Once you connect Mollie, all new ticket payments will be processed through Mollie.
Who can connect a Mollie account?
Only a user with admin rights can access the "Settings" tab and connect a Mollie account.
Where will I receive my payouts?
Payouts are handled by Mollie and are paid directly to the bank account linked to your Mollie account.
Can I connect multiple Mollie accounts?
No. Each Momice account supports one active Mollie connection.
What do the connection statuses mean?
Connected – Your Mollie account is connected and you can start selling paid tickets.
Degraded – There is an issue with the connection. Some payment features may not work correctly. Reconnect your Mollie account to restore full functionality.
Invalid – The connection is no longer valid and payment processing has been disabled. Reconnect your Mollie account to continue accepting payments.
My connection isn't working. What should I do?
First, check that your Mollie account has been fully verified and is still active. If the connection status is Degraded or Invalid, reconnect your Mollie account. If the issue persists, please contact [email protected].