With Momice, you can easily check in visitors on-site in a contactless way. You can also print personal badges or labels right away.
In this article, you will learn:
how on-site registration works
how to use the Check-in app
how to connect a Zebra label printer
what the menu options in the app mean
what to pay attention to during use
How on-site registration works
On-site registration with Momice can be largely automated.
You can include an e-ticket with a personal QR code in the registration confirmation. You can also use the QR code widget or the personal page for this. Read more about the personal page here.
As an organizer, you then scan the visitor’s QR code using the Momice Check-in app. After scanning, the status in the registration overview is automatically updated from absent to present.
Do you also want to print badges or labels? If so, you can connect a Zebra label printer to the Check-in app via Bluetooth. As soon as a participant is checked in, the printer automatically prints a personal label.
In the Ticket Module, under the "Check-in" tab, you can set one label per participant to be printed twice. This is useful if, for example, you want to place a label on both sides of a badge.
Please note:
Always scan the QR code with the camera in the Check-in app. The QR code should not be scanned with your phone’s regular camera.
An active internet connection is required to keep the data in Momice up to date.
Testing the Check-in application
Would you like to test the Check-in application? You can temporarily adjust the ticket scanning time slot in the Ticket Module.
How to test the app
Go to the Ticket Module.
Click the pencil icon next to the admission ticket.
Go to the "Advanced" tab.
Adjust the "Time slot for scanning tickets".
Test scanning with the Check-in app.
Remove the time slot again afterwards.
Please note: during testing, you will see attendance indicated by the yellow dot in the Registration Module.
Tip: for "Time slot for scanning tickets", enter the test moment as the start date and the event end date as the end date. This allows you to scan e-tickets throughout the entire period.
Smartphone and tablet
The Check-in app works on devices with iOS and Android. You do not need an extra handheld scanner or separate QR code scanner. The camera of a smartphone or tablet is sufficient.
You can use your own device or purchase dedicated devices for on-site registration. The app can be used on multiple smartphones or tablets at the same time to check in visitors.
Download the Momice Check-in app
Apple App Store
Google Play Store
Activating and using the Check-in app
How it works
Download the app from the App Store or Play Store.
Activate the Check-in app in Ticket Module > Check-in.
Momice automatically generates a login code for the event.
Log in to the Check-in app using this login code.
Are you seeing the message ‘Error while logging in, no valid signature’? If so, the time on your device is probably not set correctly.
Solution for this error message
Check the date and time settings on your device.
Adjust them if needed.
Then try logging in again.
After logging in, you will see 5 menu options in the app.
Using scan positions
You can check in visitors for one event per scan position. Do you want to scan visitors at multiple locations, such as different entrances or workshops? If so, you can create multiple scan positions.
You can assign a separate login code to each scan position. This allows you to control who can scan where during your event.
Scan positions without a linked code are available to everyone who has access to the Check-in app.
Connecting the app to a label printer
Once you have logged in with the login code, the Check-in app will automatically try to connect via Bluetooth to the nearest Zebra label printer.
On the app’s start screen, under "Connected Printer", you will see the printer name. This is a 12-character code.
Has the app not found a printer yet, or would you like to connect a different printer? Then click "Select printer".
How to connect a printer manually
Open the Check-in app.
Go to "Select printer".
Choose the desired printer from the list.
Wait until a check mark appears next to the printer name.
The connection is now active.
Check the printer status
The control panel on the printer shows whether the printer is connected to a smartphone or tablet. The light on the right, with the symbol of three blocks, should be red.
Please note: in this case, a red light does not mean something is wrong. This light belongs to the Wi-Fi function, while the Check-in app works via Bluetooth. If the app shows that the printer is connected, everything is working as intended.
Are you using multiple printers?
If so, we recommend connecting printers and devices one by one.
If you enable Bluetooth on all smartphones or tablets at the same time, they will automatically connect to the nearest available printer. You cannot control this.
If you connect each device separately, you will know exactly which device is linked to which printer.
Menu options in the Check-in app
The app contains 5 menu options.
1. Event info
Here you will find the event details. You can also connect the app to a label printer here.
Do you want visitors to check themselves in contactlessly? Then activate the contactless check-in option here.
2. Scan
Use the camera on your smartphone or tablet to scan QR codes quickly and easily.
At the top, you will see:
the scan position
the expected number of visitors
the number of visitors already checked in
Tip: use the flashlight when scanning in a dark room.
3. Statistics
Here you can see the total number of attendees compared to the number of expected guests.
For each scan position, you can see how many people have been checked in.
4. Search
Search registrations by name when:
visitors do not have their e-ticket with them
the QR code is not working
you want to view their details
Once you find the right person, you can immediately check them in or out. You can also open their contact details card.
On the detail page, you will see all registration details and can also print a label right away.
5. Position
Here you select the scan position before you start scanning.
The selected position appears at the top of the screen. The number of expected visitors and checked-in visitors is also shown per position.
Please note: if you close the app in between, you will need to log in again. After logging in again, the first position in the list is selected automatically.
Example: checking in visitors
Are you checking in visitors at the entrance of the venue, for example at Entrance? Then this means:
Grey = number of registrations (expected visitors)
Green = number of attendees (checked-in visitors)
Example: checking out visitors
Are you checking out visitors at the exit, for example at Exit?
Then this means:
Grey = number of attendees (checked-in visitors)
Green = number of checked-out visitors
Replacing label rolls
How to replace the labels
Remove the label roll from the sticker peeler.
Pull the yellow brackets apart and remove the old roll.
Place the new roll between the yellow brackets.
Insert the end of the label sheet into the sticker peeler.
Check that the roll runs underneath the yellow guides.
Calibrating the printer
Calibrating means aligning. This ensures that names are printed exactly in the center of the label.
How to calibrate the printer
Press the two outer buttons at the same time.
Hold them for a few seconds.
Release them as soon as the printer makes a sound.
The calibration process will then start automatically. You do not need to do anything else.
Important points to note
Activate the use of the Check-in app in the Ticket Module.
You can only check in visitors within the set times per ticket, on the day of the event. Read more about the different time slots here.
Each e-ticket can be scanned multiple times. At the first scan, the screen turns green. From the second scan onwards, the message ‘Warning: Duplicate check-in’ appears in orange. As the organizer, you decide how to handle a duplicate check-in.
Renting an on-site registration set
You can also rent a complete set from Momice for your on-site registration.
With these sets, you can check visitors in and out contactlessly on location and print badges immediately. The sets are available for rent per day, optionally with support from the Momice team on-site.