In order to get you started, Momice has prepared five questions for you. These standard questions are listed in the Website Module (Step 3). You can edit or delete them, and add as many questions as you want, using three types of questions: open, closed and rating answers (see below). Your questions will only be visible to your visitors after activating the survey in Step 1 of the Website Module. The survey can only be made in one language.
Open answers
In the case of open answer, your respondent can enter any answer in the text field. The full answer is shown in the Excel report.
Closed answers
Here, a respondent can choose from one or multiple answers. You can determine the number of options and the available answers. When your option is not listed, you can choose the option ‘other’ and enter your own answer. In the report, the answers are displayed in a bar chart.
Rating answers
There are three types of rating answers: Likert scale, stars or NPS (Net Promotor Score):
Likert Scale: the respondent chooses from five answers, e.g. ‘strongly disagree’, ‘disagree’, ‘neutral’, ‘agree’, ‘strongly agree’. In the report, the results are displayed in a table.
Stars: this option is used for a quick rating of a certain element. You can determine the maximum number of stars per question (4 - 5 is advised). In the report, a bar chart displays the results.
NPS: this popular option is used to measure the enthusiasm of your attendees: the Net Promotor Score. It involves one specific question, that always ranges form 0-10. Momice software calculates the specific index figure that indicates your NPS score. In the report, both the index figure and the division of scores (bar chart) are displayed. Read more about NPS.
Tip: Determine upfront what you want to get out of the survey, and what the answers should look like, for proper analysis.
The formulation of your questions is of great influence on the results. Do you want to learn more about powerful surveys?