Are you seeing a message that registration is closed? If so, one of the settings is probably not configured correctly.
Check the 7 points below to find out what is causing this.
1. Check the registration settings
1.1 Registration is closed based on date
Go to Settings > Basic.
Scroll down to close registration and check whether a closing date has been set.
If this date has passed, registration is no longer possible.
1.2 Registration is closed because the maximum number of participants has been reached
Go to Settings > Basic.
Scroll down to close registration and check whether the maximum number of participants has been reached.
If the maximum has been reached, registration will close automatically.
1.3 The Register page is not active
Go to Website Module > Pages.
Check whether the Register page is enabled.
If this page is not active, visitors will not be able to register.
Please note: the page must be active for registration to be available.
2. Check the ticket settings
2.1 No ticket is available
Go to the Ticket Module.
Check whether at least one entry ticket is available. If no ticket is available, registration cannot be opened.
2.2 The registration period for the ticket is set incorrectly
Go to the Ticket Module.
Open the relevant entry ticket using the pencil icon.
Go to "Advanced".
Check the "Registration available during this period" setting.
If the wrong start date or end date is set here, the ticket may be unavailable unintentionally.
Tip: check both the start date and the end date.
2.3 Invitee lists are linked to entry tickets
Go to the Ticket Module.
Open the relevant entry ticket using the pencil icon.
Check whether any invitee lists are linked to the entry ticket.
If a ticket is only available for specific invitee lists, other contacts will not be able to use that ticket.
2.4 The invitee is not in the correct invitee list
Check whether the person receiving this message:
has been added to an invitee list.
is in an invitee list that is linked to the correct ticket.
An invitee may see this message in the following situations:
the invitee has not been added to an invitee list.
the invitee is in a list that is not linked to a ticket.
Please note: if a ticket is linked to invitee lists, the correct connection must exist between:
the invitee.
the invitee list.
the entry ticket.
Still not working?
Check all of the settings above step by step. In most cases, registration is closed because of:
an expired registration date.
an incorrect link to an invitee list.
an inactive Register page.
a ticket that is not available.
a maximum number of participants that has been reached.