On this page, you’ll find answers to frequently asked questions about the Registration Module, e-tickets, design, the Mail Module, settings, and the Website Module.
Registration Module
I can’t import my Excel file with invitees. Why is that?
First, check whether your Excel file meets these requirements:
The file contains only one worksheet.
The file is not password-protected.
The file does not contain images.
Momice cannot process these elements during import. Sometimes an import also fails due to hidden formatting or other invisible data in the file. In that case, it’s best to create a new Excel file with only the data you need.
How to do this
Open your original Excel file.
Select only the cells with the data you want to import.
Copy the selection.
Paste the data into a new Excel file.
Save the new file and import it into Momice.
Please note: always save a modified Excel file under a new file name.
My registration is closed. How do I reopen it?
Registration is usually closed because of an incorrect setting. Check the following:
Check these settings
Settings > Basic
Check if the registration closing date has been reached.
Check if the maximum number of participants has been reached.
Website Module > Pages
Check if the Registration page is active and enabled.
Ticket Module
Check if at least one ticket is available.
Check if the “Registration possible during this period” setting is configured correctly.
If you’re using lists
Check if the invitee has been added to an invitee list.
Check if this list is linked to the correct access ticket.
There are duplicate invitees in my Registration Module. Why is that?
When you send invitations via the Mail Module, Momice automatically creates a personal registration link. When an invitee clicks this link, their personal data is recognized automatically.
If an invitee accesses the registration page through a different link, Momice may not recognize them. This can result in a duplicate registration.
How to prevent duplicates
Only use the personal registration link in your invitation.
Remove the general website link from invitations and reminders.
Already have a duplicate?
Delete the duplicate invitee manually in the registration overview.
E-ticket
The order of registration questions on the e-ticket is incorrect. How do I fix this?
You can fix this by re-adding the registration questions in the correct order.
Follow these steps
Go to the Ticket Module.
Open the access ticket via the pencil icon.
Check “Show extra fields at e-ticket and agenda.”
Uncheck the registration questions.
Click “Save.”
Open the same ticket again.
Check “Show extra fields at e-ticket and agenda” again.
Select the registration questions in the desired order.
Click “Save.”
The new order will now appear on the e-ticket.
Design
Why can’t I upload my image?
Always check the following:
Use the correct dimensions.
Use a supported file format: JPEG, JPG, or PNG.
Check the file name.
Special characters in the file name, such as ! @ * # é ü î, can cause issues. It’s best to remove them.
If you previously uploaded a file, always give the new file a different name. Your browser may remember a previously used file name.
Why is my header image cropped on the homepage?
This happens because the image widget and the header widget respond differently to screen sizes.
The image widget scales with the screen, including on mobile.
The header widget does not scale in the same way.
As a result, a header image may be cropped on certain screens.
Mail Module
Why can’t I insert a hyperlink via “Insert fixed elements”?
The codes you insert via “Insert fixed elements” are not directly clickable links. They are placeholders, such as:
{personal_registration_link}
{personal_unsubscribe_link}
To make them clickable, you need to manually insert them as a link.
Follow these steps
Insert the desired code via “Insert fixed elements” for example, Registration link.
Copy the full code, e.g. {personal_registration_link}.
Select the text that should be clickable.
Click Insert link (paperclip icon).
Paste the code into the URL field.
Change the Protocol setting from
http://naar<other>.
The link will now work correctly.
How do I create a salutation?
You can personalize emails with a salutation based on the personal data you’ve imported. You can choose:
a formal salutation
an informal salutation
Always check which form of salutation you’ve set under Settings > Basic.
I can’t send emails because the event hasn’t been published yet.
This is due to a security setting in Momice. You can only send emails after:
you have purchased a credit
your event website has been published
Once the website is published, the 30-second security pop-up will also disappear.
Settings Module
Why do I see a different event title in my browser or tab?
You can adjust the event title in two places:
Settings > Basic > Date & Time
This title is used in the dashboard.
Settings > Basic > Language
This title is visible to visitors on the event website.
If you use multiple languages on your event website, you can set the title separately for each language.
How can I change the event type?
For a duplicated event, you cannot change the event type yourself. The type is automatically inherited from the original event.
You can only choose the event type when creating a new event:
in-person
online
hybrid
If you still want to change the event type of an existing duplicated event, contact support.
Website Module
How do I create a hyperlink?
A hyperlink is clickable text that directs visitors to another page. You can use hyperlinks on your event website and in emails to:
link between pages on your website.
direct visitors to the right information.
Why do I see an incorrect date on the Program page?
The date on the Program page can come from different settings. Check the following:
In Settings > Basic: the general event date.
On the Program page (Website Module): each program item has its own date and time.
Make sure all dates and times are entered correctly.
Please note: an incorrect date in one program item can affect the entire Program page.
How does the Homepage work?
The Homepage is a summary of your event for visitors. You build this page using widgets, which pull content from other pages of your event website. Best practice:
First set up the detail pages.
Then build the Homepage.
This ensures the Homepage displays the correct content.
Why doesn’t the livestream status appear on the Program page?
If the Livestream page is visible in your event, contact support. Support can enable the correct online settings for you.
After that, you can manage livestream options via the Program page. Read more here about setting up livestreams.